Shipping policy

Shipping Policy

Last Updated: 15 September 2026

At Behm’s Buy, we aim to make your shopping experience as simple and reliable as possible. This Shipping Policy explains how we process and deliver orders within South Africa.

1. Shipping Location

Behm’s Buy currently ships within South Africa only.

We do not currently offer international shipping.

2. Delivery Time

Orders are generally delivered within 8–11 business days from the date your order has been processed and dispatched.

Business days are Monday to Friday and exclude South African public holidays.

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions and other circumstances that may affect delivery.

Remote and outlying areas may require additional delivery time.

3. Courier Service

All orders are shipped using Aramex Store-to-Door.

Aramex’s Store-to-Door service provides door-to-door delivery and shipment tracking. Delivery times can vary depending on the destination, with remote and regional areas potentially taking longer. (Aramex)

Once your order has been dispatched, you will receive tracking information where available so that you can monitor your delivery.

4. Order Processing

Orders are processed after payment has been successfully received.

Once your order has been processed and handed over to the courier, the delivery period begins.

You will receive your tracking information once your shipment has been dispatched.

5. Delivery Delays

While we aim to deliver all orders within the estimated 8–11 business day timeframe, delivery times are not guaranteed.

Delays may occur due to circumstances outside of our reasonable control, including:

Courier delays;
Weather conditions;
Public holidays;
High shipping volumes;
Remote or outlying delivery areas;
Incorrect or incomplete delivery information;
Failed delivery attempts;
Operational disruptions;
Road closures or transport disruptions; or
Other circumstances beyond our reasonable control.

Aramex also states that delivery estimates may differ from actual delivery times and that unforeseen delays can occur. (Aramex)

Behm’s Buy will not be responsible for delays caused by circumstances beyond our reasonable control or by the courier, to the extent permitted by applicable South African law.

However, nothing in this policy is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded under South African law.

6. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Behm’s Buy cannot be held responsible for delays or additional delivery costs caused by incorrect, incomplete or inaccurate information supplied by the customer.

If you realise that you have provided incorrect delivery information, please contact us as soon as possible.

We will do our best to assist, but we cannot guarantee that the delivery address can be changed once the order has been dispatched.

7. Failed Delivery Attempts

Please ensure that someone is available to receive the delivery at the provided address.

If a delivery attempt is unsuccessful because nobody is available, the address is incorrect, or the courier cannot complete delivery for reasons attributable to the recipient, additional delivery attempts or charges may apply in accordance with the courier’s applicable terms.

8. Tracking Your Order

Once your order has been dispatched, you will receive your tracking details where applicable.

You can use your tracking number to monitor the progress of your shipment through Aramex.

If your tracking information has not updated for an extended period, please contact us so that we can assist you.

9. Lost or Missing Orders

If your order appears to be lost, significantly delayed or incorrectly delivered, please contact us at:

behmsshop@gmail.com

We will investigate the shipment with the courier and assist in resolving the matter.

Your statutory rights under applicable South African consumer protection law remain unaffected.

10. Damaged Deliveries

If your parcel arrives damaged, please contact us as soon as possible.

Where possible, take photographs of:

The outer packaging;
The shipping label; and
The damaged product.

Please keep the product and packaging until we have advised you what to do.

For information about refunds, replacements and defective products, please refer to our Refund Policy.

11. No P.O. Boxes

Aramex Store-to-Door does not deliver to P.O. Box addresses. Please provide a valid physical delivery address where the parcel can be received. (Aramex)

12. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Any applicable additional charges relating to remote or special delivery areas will be handled in accordance with the courier’s applicable terms.

13. Contact Us

If you have any questions about your order or delivery, please contact us:

Behm’s Buy

Email: behmsshop@gmail.com

Business Address: Wingate Park, Pretoria, Gauteng, South Africa

Business Hours: 24/7

We will do our best to assist with any delivery-related enquiry as quickly as possible.

14. Changes to This Shipping Policy

Behm’s Buy reserves the right to update this Shipping Policy when necessary.