Refund policy
Return & Refund Policy
Last updated: 15 September 2026
At Behm’s buy, we want you to be satisfied with your purchase. This Refund Policy explains when you may be entitled to a refund, replacement or other remedy when purchasing products from our online store.
Behm’s Buy sells and delivers products within South Africa.
This policy is subject to applicable South African consumer protection laws, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in this policy limits or removes any rights you may have under South African law.
1. Defective, Faulty or Incorrect Products
If you receive a product that is defective, faulty, damaged, unsafe, materially different from what was ordered, or not reasonably suitable for its intended purpose, please contact us as soon as possible.
Where the CPA applies, customers may have the right to request a repair, replacement or refund, depending on the circumstances and the requirements of the law.
Goods that fail to meet the applicable implied warranty of quality may generally be returned within 6 months of delivery, subject to the CPA.
2. Cooling-Off Period (Direct Marketing Only)
In terms of the CPA:
- The 5-business-day cooling-off period applies only to direct marketing sales (e.g. phone, email, WhatsApp, or door-to-door sales).
- The customer may cancel the transaction within 5 business days after delivery.
- The product must be:
- Unused
- In its original packaging
- In a resaleable condition
Return shipping costs are for the customer's account, unless the product is defective or incorrectly supplied.
Refunds will be processed within 15 business days after inspection and approval.
3. Damaged Products
If your order arrives damaged, please contact us promptly and provide:
- Your order number;
- A description of the damage; and
- Clear photographs of the product and packaging.
Please keep the product and its original packaging until the matter has been resolved.
If the product was damaged before or during delivery and we are responsible for the damage, we will provide the appropriate remedy in accordance with applicable law.
3. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us with your order number and photographs of the item received.
We will arrange an appropriate remedy, which may include a replacement or refund, in accordance with your rights under South African law.
4. How to Request a Refund
To request a refund, please contact us at:
Email: behmsshop@gmail.com
Please include:
- Your full name;
- Order number;
- Product name;
- Reason for requesting the refund; and
- Photographs or other relevant information where applicable.
We will review your request and provide instructions regarding the return of the product where a return is required.
Please do not send a product back without contacting us first.
5. Return Shipping
Where a product is returned because it is defective, damaged, incorrect or otherwise covered by a statutory remedy, Behm’s Buy will handle return shipping in accordance with applicable South African law.
Where the customer is responsible for returning an item, the applicable return shipping arrangements and costs will be communicated before the return is processed.
6. Refund Processing
Once an eligible returned product has been received and assessed, we will process the applicable refund using the original payment method where reasonably possible.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Where South African law requires a refund, the refund will be processed within the applicable legal timeframe.
7. Exchanges
Where applicable, we may offer a replacement or exchange for an eligible product.
If the product is defective, damaged or incorrect, your statutory rights under South African law will not be affected by our exchange process.
8. Sale and Discounted Products
Sale, promotional and discounted products are subject to the same applicable consumer protection rights as other products.
A product being sold at a reduced price does not remove statutory rights relating to defective, damaged, unsafe or incorrectly supplied goods.
9. Products That Cannot Be Returned
Certain products may not be eligible for return where South African law permits an exclusion, including certain personalised products or sealed products that are unsuitable for return for health or hygiene reasons once the seal has been opened.
These exclusions do not remove your statutory rights where a product is defective, unsafe, faulty or incorrectly supplied.
10. Consumer Rights
This Refund Policy is governed by the laws of the Republic of South Africa.
Nothing in this policy is intended to exclude, restrict or waive any consumer right or remedy that cannot legally be excluded under South African law.
If you believe you are entitled to a refund, replacement, repair or another remedy under applicable law, please contact us and we will assess the matter in accordance with the applicable legislation.
11. Contact Us
If you have any questions regarding refunds or returns, please contact us:
Behm’s Buy
Email: behmsshop@gmail.com
Business Address: Wingate Park, Pretoria, Gauteng,South Africa
Website:
Business Hours: 24/7